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Shipping
Each design is made-to-order and shipped from our New York City studio – just for you! Please allow 1-3 business days for processing (excluding transit time) on all non-custom orders. If you need your order by a specific date, please email concierge@alexwoo.com immediately.
Returns
Our goal is 100% customer satisfaction. *Please expect potential delays in returns processing due to circumstances surrounding COVID-19. You can exchange or return any unworn and unaltered piece within 14 days of the date you receive your order. Please note this does not include any custom orders, which are final sale. Shipping and handling on returned merchandise is non-refundable. In order to make a return, please call us at 1-877-WOO-ICON (US), 1-212-226-5533 (International) or email us at concierge@alexwoo.com to obtain a Return Authorization Number (*no exchange or refund will be obtained without a Return Authorization Number).
Each design is made-to-order and shipped from our New York City studio – just for you! Please allow 1-3 business days for processing (excluding transit time) on all non-custom orders. If you need your order by a specific date, please email concierge@alexwoo.com immediately.
Returns
Our goal is 100% customer satisfaction. *Please expect potential delays in returns processing due to circumstances surrounding COVID-19. You can exchange or return any unworn and unaltered piece within 14 days of the date you receive your order. Please note this does not include any custom orders, which are final sale. Shipping and handling on returned merchandise is non-refundable. In order to make a return, please call us at 1-877-WOO-ICON (US), 1-212-226-5533 (International) or email us at concierge@alexwoo.com to obtain a Return Authorization Number (*no exchange or refund will be obtained without a Return Authorization Number).
