Shipping policy

Made to order, just for you Every Alex Woo piece is made to order and ships from New York. Please allow up to 10 business days for processing before your order ships. This doesn't include transit time, and gift cards are not included. Processing times may vary by item, and custom or engraved pieces may need extra time depending on the request.

Shipping rates, carriers and delivery times Available shipping options, rates and estimated delivery times are shown at checkout.

Need it sooner? Expedited shipping options, such as next-day delivery where available, can be selected at checkout. If you need your order by a specific date, email concierge@alexwoo.com and we'll do our best to help. Please note that expedited shipping speeds up delivery after your piece ships, not the processing time.

Order changes, cancellations and address changes If you need to change or cancel your order or update your shipping address, please contact us as soon as possible by chat or at concierge@alexwoo.com. Once an order has shipped, we may not be able to make changes. Custom orders are final sale, and we can't make changes once production begins. Please double-check your shipping address at checkout. You're responsible for making sure the address you enter is correct.

Order status You can check your order status by logging into your account, or email concierge@alexwoo.com if you checked out as a guest.

Shipping to Canada We ship to Canada, generally via DHL. Duties and tariffs are usually collected at checkout, so there are fewer surprises at delivery.

International shipping We can ship to many other countries. If you're outside the U.S. and Canada, contact us at concierge@alexwoo.com and we'll be happy to accommodate wherever we're able to ship.

MLB collection Due to licensing restrictions by Major League Baseball, our MLB collection can only be shipped within the U.S. (including Puerto Rico) and Canada.

Lost, stolen or damaged packages If your package arrives damaged or goes missing, please email concierge@alexwoo.com with your order number (and photos, if it's damaged). If tracking shows your package as delivered but you can't find it, please contact us promptly so we can help.

Packaging Each order is carefully hand-packed. Little Icons™ arrive in our signature collectible Alex Woo gift boxes and pouches, and Mini Additions™ in our signature Alex Woo pouches.

Questions about your shipment? Email concierge@alexwoo.com. We're always happy to help.