All orders are scanned for accuracy before leaving our workshop. All products are made to order from New York City. *Each piece is made-to-order and shipped from New York, just for you! Please allow up to 3 business days for processing (excluding gift cards and transit time). If you need your order by a specific date, please indicate this in the special instructions section of the order form and we will do our best to accommodate you. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via e-mail. Once an order is shipped, you will be e-mailed with a tracking number.
Packages can only be delivered to street addresses and will require signatures. We cannot ship items to a P.O. Box so please provide an alternate address.
All taxes are based on state and local tax laws and tax rates for the delivery address given. If you return an item for a refund, you will receive a refund for the taxes that were applied to that item. Where required, tax will also be applied to shipping and handling costs. Please note you will not receive a refund for taxes on shipping costs once the order has been shipped.
US Domestic Shipping Rates (for the 48 Contiguous States)
Please note that "Premium Shipping" (Next Day Air) is from the day your piece is ready.
Alex Woo gladly accepts International Orders from the following countries: Australia, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Puerto Rico, Singapore, Spain, Sweden, Norway, Greece and United Kingdom. Shipping to any International location (including Canada and Puerto Rico) will be an additional fee depending on your specific location.
Please note that shipping rates do not include any local customs, duties, or taxes that may be applied. Recipients outside the U.S. are responsible for any import duties, clearance or brokerage fees and handling charges. Applicable customs duties are charged once the package reaches its destination country and must be paid by the recipient of the package. We have no control over these charges nor can we advise on the cost. Please contact your local customs authority in order to determine this.
All International orders will be shipped via FedEx International Priority and is guaranteed and insured for door-to-door delivery.
If your country is not available, please email firstname.lastname@example.org and we will assist you with your purchase.