Our goal is 100% customer satisfaction. You can exchange or return any unworn and unaltered piece within 14 days of the date you receive your order. Please note this does not include any custom orders which are final sale. Shipping and handling on returned merchandise are non-refundable. In order to make a return, please call us at 1-877-WOO-ICON (US), 1-212-226-5533 (International) or email us at concierge@alexwoo.com to obtain a Return Authorization Number (*no exchange or refund will be obtained without a Return Authorization Number). All returns must include a return address, phone number, copy of your receipt, and a letter stating the reason for the return. Please note that RA numbers will expire 7 days after issued. For your protection, please insure the item for its full value and ship the item in a way that you can verify receipt (e.g. Fed Ex, UPS, USPS insured), as we are not responsible for the item until it is received, or for any shipping charges associated with the return.


Alex Woo stands behind the quality and handmade craftsmanship of all our jewelry. If your jewelry is in need of repair within 6 months based on normal usage, please contact us to obtain a Repair Authorization Number and send us the item with your receipt. Charges may apply and you will be notified at the time the jewelry is assessed and prior to beginning repair. For your protection, please send all returns via UPS or insured Parcel Post.


Please contact the stockist that you originally purchased the piece from.

If they are unable to help you, please email concierge@alexwoo.com and we will do our best to assist you.