Alex Woo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Privacy Policy (Effective November 1, 2013)

We at Alex Woo, Inc. ("Alex Woo”) respect your concerns about privacy. This Online Privacy Notice describes the types of personal information we collect at www.alexwoo.com (the "Site”), how we use the information, with whom we share it and the choices available to users of our Site regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

Alex Woo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Alex Woo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

How We Protect Your Personal Information

We are committed to ensuring that your information is secure. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide on the Site against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use VeriSign Extended Validation SSL. Verisign is the SSL Certificate provider of choice for the world's 40 largest banks and over 95% of the Fortune 500 that depend on Internet security. The Extended Validation SSL Standard raises the bar on verification of SSL Certificates and enables visual displays in high security browsers. VeriSign is also the only provider with SGC-enabled SSL Certificates and provide true 128- or 256-bit encryption to 99.9% of Internet visitors. To learn more, click the seal below:

How to contact us

If you have any questions or comments about this online privacy notice, or if you would like us to update information we have about you or your preferences, please contact us by email at info@alexwoo.com.

Information we collect

We collect personally identifiable information through communications with you, or through whenever you interact with us online. Some examples include: 

contact information (such as name, postal address, telephone number and email address);
shopping account credentials on our Site;
payment information (such as payment card details);
purchase and transaction information; and
other personal information found in content that users provide, such as through our live chat function.

    We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We also gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data.

    Information we collect by automated means

    When you use our website, we may collect certain information by automated means, using technologies such as cookies, web server logs, web beacons and JavaScript.

    We use analytics tools and other third party technologies, such as Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.

    Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Site may use cookies (such as HTTP cookies) and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site or other websites and online services.

    In conjunction with gathering information through cookies, our web servers may log information such as your device type, operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs also may record information such as the address of the web page that referred you to our Site and the IP address of the device you use to connect to the Internet. They also may log information about your interaction with the Site, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with the Site.

    In addition to our use of technologies as described herein, we may permit certain third party companies to help us tailor advertising that we think may be of interest to you based on your use of Alex Woo and/or Services and to otherwise collect and use data about your use of Alex Woo and/or Services. For more information about this practice, please see the "Third Party Advertising Technologies" section below. To learn more about opting out of these providers’ activities, click the relevant link below:

    You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.

    Google has additional information available about their Remarketing Privacy GuidelinesPolicies, and Restrictions.

    How we use your information

    We use your personal information that we collect to conduct our business and to provide you with the best possible products, services and experience. We do not sell or otherwise disclose personal information we collect about you, except as described in this Online Privacy Notice. Some examples include:

    Internal record keeping.
    We may use the information to improve our products and services.
    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

      To best serve you, we may share your personally identifiable information with service providers that provide support services to us or that help us market our products and services. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Alex Woo. We may also, in certain instances, disclose your personally identifiable information when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of Alex Woo or others. We may also disclose your personally identifiable information when you ask us to do so or when we believe it is required by law.

      Your rights and choices

      We offer you certain choices in connection with the personal information we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as indicated in the "How To Contact Us” section of this online Privacy Policy. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below. Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.

      Links to other websites

      Our Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.