Jewelry Concierge & Customer Service

Alex Woo is proud to have you as a customer and works very hard to ensure exceptional service. If you have any questions or would like to talk about our jewelry, please contact us at 1-877-WOO-ICON (US), 1-212-226-5533 (International) or email us at info@alexwoo.com.

Shipping

All orders are scanned for accuracy before leaving our workshop. Due to the production time involved with each designer piece, you will receive your order within 5 to 10 business days. If you need your order by a specific date, please indicate this in the special instructions section of the order form and we will do our best to accommodate you. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via e-mail. Once an order is shipped, you will be e-mailed with a tracking number. Packages can only be delivered to street addresses and will require signatures.

 US Shipping Rates

total order up to $400 = $10.00
total order up to $800 = $14.00
total order up to $1,200 = $18.00
total order up to $2,000 = $25.00
total order up to $3,000 = $30.00
total order up to $4,000 = $40.00
total order at or above $5,000 = $50.00
   

Please note that "Premium Shipping" (Next Day Air) is from the day your piece is ready will be an additional $30. Please request this in "Special Instructions" at checkout. Additional charge will be added when shipped.

International Shipping

Alex Woo gladly accepts International Orders from the following countries: Australia, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Puerto Rico, Singapore, Spain, and United Kingdom. Shipping to any International location (including Canada and Puerto Rico) will be an additional fee depending on your specific location. Please be aware that shipping rates does not include any local customs, duties, or taxes that may be applied. All International orders will be shipped via FedEx International Priority and is guaranteed and insured for door-to-door delivery.

Payment Methods

We currently accept three different methods of payment for your convenience. Visa, MasterCard, and American Express. Please see Security and Privacy for more details.

Returns

Our goal is 100% customer satisfaction. You can exchange or return any unworn and unaltered piece within 14 days of the receipt date. Please note this does not include any custom orders which are final sale. Shipping and handling on returned merchandise is non-refundable. In order to make a return, please call us to obtain a Return Authorization Number (no exchange or refund will be obtained without a Return Authorization Number). All returns must include a return address, phone number, copy of your receipt, and a letter stating the reason for the return. Please note that RA numbers will expire 7 days after issued. For your protection, please insure the item for its full value and ship the item in a way that you can verify receipt (e.g. Fed Ex, UPS, USPS insured), as we are not responsible for the item until it is received, or for any shipping charges associated with the return.

Repairs

Alex Woo stands behind the quality and handmade craftsmanship of all our jewelry. If your jewelry is in need of repair within 6 months based on normal usage, please contact us to obtain a Repair Authorization Number and send us the item with your receipt. Charges may apply and you will be notified at the time the jewelry is assessed and prior to beginning repair. For your protection, please send all returns via UPS or insured Parcel Post.

Reward Points

The Alex Woo Reward Points Program allows you to earn points for certain actions you take. Points are awarded based on making purchases.  Please visit this page for further details.

Privacy Policy

Alex Woo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Alex Woo may update this policy from time to time by updating this page. Please check this from time to time to ensure that you are happy with any changes.